Shipping policy

# Shipping Policy

**out of the matrix**
Last Updated: September 1, 2026

out of the matrix operates through a network of Global Fulfillment Centers, engineered to deliver premium hardware to Tier 1 markets worldwide with full transparency at every step.

## 1. Order Processing Time

All orders are processed and prepared for dispatch within **1 to 3 business days** of purchase confirmation. Processing includes quality verification and secure packaging prior to handoff to our logistics partners.

## 2. Transit Times by Region

Once dispatched, hardware is routed through our Secure Global Routing network, with primary dispatch originating from our partner fulfillment facilities in Asia (China). Estimated transit times to Tier 1 destinations are as follows:

| Destination | Estimated Transit Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Australia | 7–15 business days |
| Canada | 7–15 business days |
| Ireland | 7–15 business days |
| Singapore | 7–15 business days |
| United Arab Emirates | 7–15 business days |

**Total estimated delivery time (processing + transit): approximately 8 to 18 business days**, depending on destination and customs processing at time of import.

## 3. Courier Partners

We work with a curated network of international couriers, selected on a per-shipment basis to ensure the fastest and most reliable route to your specific destination. The courier assigned to your order will be visible on your tracking information once dispatched.

## 4. Order Tracking

Every order receives an international tracking number via email once dispatched. You may use this number to monitor your shipment's progress directly through the courier's tracking portal.

## 5. Customs, Duties, and Import Taxes

All shipments are sent on a **Delivered Duty Unpaid (DDU)** basis. This means:
- The prices displayed on our Site **do not include** destination-country customs duties, import taxes, or brokerage fees.
- The customer is **solely responsible** for any such charges upon arrival in their country.
- These charges are determined by your local customs authority and are outside of our control.
- We recommend checking your country's import regulations prior to ordering if you wish to estimate potential charges.

## 6. Customs Delays

While the vast majority of shipments clear customs within the estimated window, international shipments may occasionally be subject to additional delays due to customs inspections, regional logistics disruptions, or local holidays. These delays are outside our control and do not constitute grounds for order cancellation once the item has been dispatched, though our support team is available to assist in tracking any unusually delayed shipment.

## 7. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. out of the matrix is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. Address changes requested after dispatch cannot be guaranteed.

## 8. Lost or Undelivered Shipments

If your tracking shows no movement for an extended period, or your order does not arrive within a reasonable window beyond the stated estimate, please contact us at outofthematrixsupport@gmail.com so we can investigate with the courier on your behalf.

## 9. Contact

**Email:** outofthematrixsupport@gmail.com (24/7 email support)
**Registered Address:** R. M. Ross 2077, CP 2000, Rosario, Santa Fe, Argentina