Contact information

# Contact Information

**out of the matrix**

You are not contacting a call center. You are reaching Global Support Command — the operations team responsible for the engineering, dispatch, and delivery integrity of every unit we ship.

## Global Support Command

Our Client Operations team monitors every channel around the clock to ensure your hardware is deployed without friction — from order confirmation to final delivery.

**Support Protocol (Email):** outofthematrixsupport@gmail.com
**Response Time:** 24–48 Hours (Priority Routing)
**Availability:** 24/7 — Every day of the year, no exceptions.

Every inquiry is logged, routed, and answered by a member of our operations team directly — no scripts, no queues, no automated deflection. For fastest resolution, include your order number in your initial message.

### What Global Support Command Handles

- Order status and dispatch inquiries
- Shipment tracking and delivery coordination
- Return Merchandise Authorization (RMA) requests
- Technical questions regarding your hardware
- Account and billing inquiries

## Registered Corporate Information

For matters requiring formal correspondence, legal notice, or verification of corporate identity, the following registered details apply.

**Legal Entity:** Blas Alejo Vega
**Trade Name (DBA):** out of the matrix
**Registered Headquarters:**
R. M. Ross 2077
CP 2000, Rosario
Santa Fe, Argentina

Formal written notices should be directed to the Registered Headquarters above or submitted via our official Support Protocol channel. Correspondence sent through unofficial or unverified channels cannot be guaranteed a response.

## Our Commitment

out of the matrix operates on a singular principle: precision at every touchpoint. From the moment your order is placed to the moment your hardware arrives, Global Support Command exists to remove friction — not create it. Reach out. We're already on it.